Patient Toll-Free Number: 800.548.9205

Frequently Asked Questions (FAQs)

What do I do if I have a grievance?

  1. Try to address your issue with the social worker, director of nursing, or administrator first. If you are not satisfied with that or are not comfortable doing it, move to step 2.
  2. Call Quality Insights Renal Network 4 at its toll-free patient telephone number: 800-548-9205. We will try to intervene with the dialysis facility to find a resolution that is satisfactory for the dialysis facility and you.
  3. You can download the Patient Grievance Form if you prefer to submit your concern in writing.
  4. Some issues may require that the Network involve its Medical Review Board. Some issues may be more appropriately handled by another agency. You will be notified if your concern must be handled in a special way.
To find out more about our grievance policy, download the Patient Grievance Policy Brochure. It also contains a list of patient rights and responsibilities.

Will the dialysis or transplant facility know that I have filed a grievance?

It is up to you to decide whether to allow us to release your name to the facility. We will protect your privacy. You will be notified if the case cannot be pursued without disclosing your identity.

Will the staff at the dialysis or transplant facility treat me differently if I file a grievance?

Federal law makes it illegal for a dialysis facility to retaliate against a patient for filing a grievance. Our goal in the grievance process is to find a resolution that is satisfactory to you and to the dialysis or transplant center.

Download the Dialysis Patient Grievance Toolkit