Patient Toll-Free Number: (800) 548-9205

About Quality Insights Renal Network 4


Quality Insights Renal Network 4 brings extensive experience in working with kidney care partners and quality improvement.  Our Renal Network division is part of Quality Insights, a not-for-profit organization with a mission of “bringing people and information together to improve health.”  

Quality Insights also serves as ESRD Network 3 and ESRD Network 5 through its Quality Insights Renal Network division.  Adding to its renal network experience, Quality Insights holds Quality Innovation Network - Quality Improvement Organization designation in the states of Delaware, Louisiana, New Jersey, Pennsylvania and West Virginia.

Here at Quality Insights Renal Network 4, we:

  • Ensure representation of ESRD patients in shared decision making related to ESRD care in order to promote person-centeredness and family engagement.  
  • Provide educational resources for patients, families and renal professionals.
  • Identify  opportunities for quality improvement at the individual facility level and provide technical assistance as needed to reach improvement goals.
  • Promote vocational rehabilitation to help patients continue working or return to the work force.
  • Protect ESRD patients' access to and quality of dialysis care by supporting facilities and staff in resolving patient issues and assisting in the resolution of patient grievances.
  • Promote all modalities of care, including home modalities and transplantation, as appropriate, so as to promote patient independence and improve clinical outcomes. 
  • Ensure accurate, complete, consistent, and timely data collection, analysis, and reporting by facilities in accordance with national standards and the ESRD Quality Incentive Program (QIP).  
  • Share best practices to improve quality of care for ESRD patients, including Network involvement in Learning and Action Networks (LANs).  
  • Ensure that people who have been diagnosed with end-stage renal disease receive the care they need.


Our foremost goal is to provide patient-focused services to over 20,000 dialysis patients in our Network, helping them navigate the system and take an active role in their care.

As always, should the need arise to discuss a concern or file a grievance, please contact us at our patient toll-free line at 1-800-548-9205 or 610-265-2418.   

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We encourage you to contact us with questions, comments or suggestions.

In the event of an emergency/disaster in which you are unable to contact your dialysis facility, please call (800) 548-9205 for its last known status.

Page last updated: 07/25/2018