Patient Toll-Free Number: (800) 548-9205

Emergency Preparedness for Patients and Providers

Emergency Hotlines & Information

Below are toll-free phone numbers that will be activated to provide information in the event of an emergency. Please note that these numbers will not be active under normal operating circumstances:

DaVita Dialysis (or Total Renal Care):


Fresenius Medical Care (FMC or BMA):


Dialysis Corporation of America (DCA):


American Renal Associates (ARA):


Dialysis Clinic, Inc.


National Emergency Family Registry and Locator System (NEFRLS): 1-800-588-9822 or
The Nephron Information Center - Dialysis Units in the USA (Find a dialysis unit phone number instantly)

Emergency Preparedness Rule

On September 8, 2016 the Federal Register posted the final rule Emergency Preparedness Requirements for Medicare and Medicaid Participating Providers and Suppliers. The regulation goes into effect on November 16, 2016. Health care providers and suppliers affected by this rule must comply and implement all regulations one year after the effective date, on November 16, 2017.

Purpose: To establish national emergency preparedness requirements to ensure adequate planning for both natural and man-made disasters, and coordination with federal, state, tribal, regional and local emergency preparedness systems. The following information will apply upon publication of the final rule:

  • Requirements will apply to all 17 provider and supplier types.
  • Each provider and supplier will have its own set of Emergency Preparedness regulations incorporated into its set of conditions or requirements for certification.
  • Must be in compliance with Emergency Preparedness regulations to participate in the Medicare or Medicaid program. The below downloadable sections will provide additional information, such as the background and overview of the final rule and related resources.

Additional information has been provided on the left side hyperlinks categorized by information from the EP Rule, such as the Emergency Preparedness Plan, Communication Plan, Policies and Procedures and Testing.

The below downloadable sections will provide additional information, such as the background and overview of the final rule and related resources.


Severe Weather Tips and Resources

  • Flood Safety Awareness Toolkit
  • Tsunami Awareness Toolkit
  • Severe Weather Toolkit
  • Red Cross Month

Tips for Severe Weather

  • Action1: Action 1: Pick up some canned goods when your store has a sale, they’ll last a long time and ensure you’ll have something to eat.
  • Action 2: Clean empty two-liter soda bottles and fill them with water
  • Action 3: If it’s been 6 months since you got fresh water for your kit, rotate fresh water in.
  • Action 4: Write the date you bought items for your kit on them, it’ll help you keep everything fresh.
  • Action 5: Around the dinner table, talk to your family about where you would meet in the event of an emergency.
  • Action 6: Identify some pet-friendly hotels in case you have to evacuate.
  • Action 7: Program “In Case of Emergency” contacts into your phone.
  • Action 8: Teach friends and family members to text on their cell-phones. Text messages can often get through when phone calls can’t.
  • Action 9: Make copies of important documents for your emergency kit (medications, medical info, proof of address, passports, birth certificates, insurance policies, etc.). Consider putting them on a flash drive as well.
  • Action 10: Get an extra set of house and car keys made for your emergency kit.
  • Action 11: Download the FEMA smartphone app.
  • Action 12: Teach everyone how to turn off the utilities in your house (electricity, gas, water, etc.) so they can do so in case of an evacuation.
  • Action 13: Make a checklist of everything that needs to be done in a disaster. Divide tasks up amongst your family. That way everyone has a responsibility and nothing gets missed.
  • Action 14: Learn how to forward your home phone so others can still contact you if you evacuate.
  • Action 15: Sign up to receive text messages from FEMA and your local response officials.

National Preparedness Month Resources

General Information

Plan Templates


Weekly Themes and Activities

Network 4 Emergency Preparedness Manual for Dialysis Patients

View this emergency preparedness manual for dialysis patients developed by Quality Insights Renal Network 4 staff, renal community volunteers and collaboration with other ESRD Networks.

Getting Medical Care and Prescription Drugs in a Disaster or Emergency Area

This document from the Centers for Medicare & Medicaid Services (CMS) provides information about what to do to obtain proper medical care and/or needed prescription medication in the event of a disaster or emergency. 

Kidney Community Emergency Response Coalition (KCER)  

Quality Insights is part of the National Kidney Community Emergency Response (KCER) Coalition, which has developed a number of tools and resources to assist providers, federal, state, and local emergency responders, patients, and patients' families in establishing emergency preparedness and response plans.  


Information on Viral Threats


MERS Resources 

Disease Information

Page last updated: 10/16/2015